Terms & Conditions

1. Service Agreement

Spotless Doc ("Company", "we", "our", or "us") agrees to provide cleaning services ("Services") to the client ("Client", "you", or "your") under the terms and conditions described below. Services may include standard cleaning, deep cleaning, recurring service, one-time jobs, or custom tasks as agreed upon.

2. Scope of Work

All services will be outlined in the service proposal, invoice, or custom cleaning plan. Requests for changes to scope or frequency must be made at least 48 hours in advance and are subject to availability and price adjustments.

3. Access Requirements

Clients must ensure Spotless Doc staff has access to the property during the scheduled service time. If access is not granted and the service cannot be completed, a cancellation fee may apply.

4. Payment Terms

• Payment is due upon completion of each service unless otherwise agreed in writing.

• Accepted forms of payment: [list methods – e.g., credit card, ACH, Venmo, etc.].

• Late payments are subject to a [insert %] monthly interest charge or the maximum allowed by law.

• Returned payments will incur a $35 fee.

5. Cancellation & Rescheduling

• Services canceled with less than 24 hours’ notice may be subject to a cancellation fee of [insert amount or %].

• We reserve the right to reschedule services due to staff availability, holidays, weather, or unforeseen circumstances.

6. Satisfaction Guarantee

If you are not satisfied with a specific area we cleaned, contact us within 24 hours. We will return and re-clean the area at no additional cost.

7. First Right of Refusal (FROR)

Spotless Doc grants all active clients a First Right of Refusal in the event of a potential transfer, sale, or reassignment of your account or cleaning contract to another provider. This means:

• You will be notified at lease 10 mins prior to any such change.

If you exercise your First Right of Refusal, Spotless Doc will make all reasonable efforts to continue the relationship on comparable terms. If continuation is not commercially viable, Spotless Doc may assist in a transition plan at your request.

8. Client Responsibilities

• Secure all valuables and inform Spotless Doc of any sensitive items.

• Disclose any known hazards or special care areas before the service.

• Provide a safe working environment.

9. Damage & Liability

Spotless Doc is insured and bonded. We are not liable for damage caused by improper installation, wear and tear, or fragile items not disclosed beforehand. All claims must be reported within 24 hours of service.

10. Termination

Either party may terminate service with at least 14 days’ written notice. Payment will still be due for any services rendered up to the date of termination.

11. Force Majeure

Spotless Doc shall not be held responsible for failure to perform services due to circumstances beyond our control, including but not limited to natural disasters, illness, labor shortages, or government-mandated closures.

12. Confidentiality & Privacy

Client information is kept confidential. Spotless Doc does not sell or share personal information without your consent, except as required by law.

13. Governing Law

This agreement is governed by the laws of the State of [Insert State]. Any disputes shall be resolved in a court of competent jurisdiction in that state.